Peace Institute > Program on Conflict Resolution > Training and Facilitation > Training Modules
Training Modules
Communication and Conflict
- Conflict as opportunity
- Conflict styles
- Skills for successful communication
- Listening
- Questioning
- Body language
- Reflective listening and reframing
- High risk response
- Giving and receiving feedback
- Self-talk
- Appropriate assertiveness
Building Effective Teams
- Trust
- Characteristics of good teams
- Elements of team building
- Model for sustaining teams
- Goal clarification
- Decision making
- Cooperative power
International Conflict Resolution
- Cross-national negotiation styles
- Stages of international organizations
- Power and international conflict resolution
ADR Systems Design
- Overview of ADR Approaches
- Existing dispute systems
- Design concerns
- Boundaries & scope
- Measurement
- Strategic map
Fundamentals of Mediation
- Mediation Overview
- Stages
- Steps in the mediation process
- Co-mediation
Culture and Conflict
- Cross-culture negotiating
- Culture and the way you work
- Mediation of intercultural disputes
- Pacific cross-cultural conflict
- Cultural frame of reference
- Approaches for conflict interactions
- Interaction style
- Physical arrangements
Strategic planning
- Define organizational roles
- Visioning
- Building mission and goals
- Develop plans for action
Fundamentals of Facilitation
- Basic principles of facilitation
- Facilitating phases
- Designing and managing processes
- Preparing
- Joint problem-solving
- A range of applications for facilitation
- Recording and group graphics
- Dealing with difficult people
Gender, Conflict and Conflict Resolution
- Male & female communication styles
- Perception & gender stereotyping
- Men & women in organizations
- Communicating across genders
- Constructive conflict resolution
Fundamentals of Negotiation
- Methods of negotiation
- Principled negotiation
- Planning and preparations for negotiations
- Strategies for integrative bargaining
- Problem-solving
